Case Study
Salt River Project (SRP)
The Challenge
SRP approached Lcubed mid-SAP implementation, facing integration issues that highlighted the need for a more mature IT operating model. Companies often come to Lcubed after outgrowing their current business process framework, and SRP was no different. Rapid growth was revealing cracks in SRP’s legacy systems, making it clear they needed a robust, scalable IT framework to support their expanding business.
The Solution
Lcubed stepped in as a trusted advisor, guiding SRP in adopting ITIL best practices to strengthen their IT processes. Our goal: create a solution that aligned with their growth pace without disrupting their momentum.
The Results
Lcubed’s support helped SRP realign its business processes, implement SAP with confidence,
and build a scalable IT framework.
Key achievements included:
Establishing ITIL Service Portfolio Management processes and creating cross-functional
visibility for all ongoing projects.
Leading educational sessions to clarify ITIL process objectives, with models for Service
Strategy, Service Design, and Continuous Service Improvement.
Case Studies
